Terms & Conditions

Please read these terms carefully before using the ZeroBrix Exchange platform.

Introduction

Agreement between ZEROCAT and its users

Welcome to ZeroBrix Exchange. By accessing or using our platform, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree with these terms, please do not use our platform.

These terms govern your use of the ZeroBrix Exchange platform, including the buying and selling of ZERO and other digital currencies. Please read them carefully before conducting any transactions.

Last Updated

May 16, 2025

Buying ZERO with USD

Process and timeframes for purchasing ZERO with USD

Purchase Process

Complete KYC verification with your personal identification information only
Initiate a purchase of ZERO using USD through our platform
You'll be redirected to our secure payment processor (Stripe) to complete your payment - your card details are never stored in our system
Once payment is confirmed, ZeroBrix Treasury mints the purchased amount of ZERO to your wallet

Transaction Timeframe

While payment confirmation through Stripe is nearly instantaneous, the blockchain transaction for minting ZERO to your wallet typically takes a few minutes but may vary depending on network conditions.

Transaction Delays

If your transaction remains pending for more than 30 minutes after payment confirmation, please contact us at support@zerocat.one, and we will do our best to expedite the process.

Selling ZERO for USD

Process and timeframes for selling ZERO to receive USD

Selling Process

Complete KYC verification with personal identification and payout bank information
Initiate a sale of ZERO to receive USD through our platform
Your ZERO is transferred to the ZeroBrix Treasury
USD payment is processed to your designated bank account

Payout Timeframe

Due to the nature of traditional banking systems and wire transfers, payouts can take 3-5 business days to complete after your ZERO has been successfully transferred.

Payout Delays

If your payout has not been completed within 5 business days, please contact us at support@zerocat.one, and we will investigate and attempt to expedite the process.

General Terms

Additional terms and conditions for using the ZeroBrix Exchange

1.ZEROCAT reserves the right to modify these terms at any time. Users will be notified of significant changes.
2.Users are responsible for maintaining the security of their account credentials and private keys.
3.ZEROCAT is not responsible for any loss of funds due to user error, user network issues, or other factors outside our direct control.
4.Transaction fees may apply to exchanges and are displayed before confirmation.
5.We use Stripe for all credit and debit card processing. Your payment information is handled directly by Stripe and is not stored on our servers. We only collect the personal information required by financial regulations for USD transactions.

Customer Support

If you have any questions about these terms or need assistance with a transaction, please contact our customer support team at the email address below.

Email: support@zerocat.one